Just a helpful note: when you're in a "support dialogue" (e-mail or verbal) with a system administrator, and he or she types or says this:
You're right that…what he or she really means is:
What you just said was full of misconceptions, irrelevant information, and probable lies. Nothing was the slightest help in even figuring out the problem, let alone in trying to fix it. However, you did manage to say something technically true, even if it was trivial and obvious, and in an effort to keep this discussion on a positive note, I'll go out of my way to point that out to you.The usual disclaimer applies: if you happen to be someone to whom I've said this, you are of course an exception to this rule.