Just a helpful note: when you're in a "support dialogue" (e-mail or verbal) with a system administrator, and he or she types or says this:
Thanks for the additional information.
what he or she really means is:
Why didn't you !@%$#%@ say that in the first place, you !@%$#%@!
Just so you know.
(Note: if you happen to be someone to whom I've said this, you are of course an exception to this rule.)