User Support Translation II

Just a helpful note: when you're in a "support dialogue" (e-mail or verbal) with a system administrator, and he or she types or says this:

I appreciate your patience.
what he or she really means is:
I really hope you'll be patient with me, instead of tearing my head off, which is probably what you feel like doing.
Similarly, when you hear/see:
I appreciate you maintaining your sense of humor about this.
the translation is:
Someday we may look back on this and laugh. I doubt that's going to be very soon, though.
Just so you know. (Previous User Support Translation is here.)