Jul
5
2006

User Support Note

Just another helpful note in our occasional series: When e-mailing your technical support staff, there are a number of things that won't help get your problem solved:

  • UPPERCASE SHOUTING.

  • Lots of exclamation points!!!

  • Sarcasm, unless it's clever.

  • Profanity, unless it's really %&#*@!$ clever.

  • Irrelevant details about how important you are to the smooth functioning of the organization.

Rest assured, your technical support staff have long since come to (mostly) ignore that stuff. Their professionalism is so high, it comes out their ears. Sometimes literally.

Help is on the way, as prompt and effective as it would have been if you were polite and respectful. Probably. Almost.

However, you may be blogged about later.

(Previous notes here and here.)