Just another helpful note in our occasional series: When e-mailing your technical support staff, there are a number of things that won't help get your problem solved:
- UPPERCASE SHOUTING.
- Lots of exclamation points!!!
- Sarcasm, unless it's clever.
- Profanity, unless it's really %&#*@!$ clever.
- Irrelevant details about how important you are to the smooth
functioning of the organization.
Help is on the way, as prompt and effective as it would have been if you were polite and respectful. Probably. Almost.
However, you may be blogged about later.